
Smart Hotels Impact on Customer Retention
As hotels scramble to showcase their properties in an attractive way, personalization through the use of smart technology will become even more essential to retain former customers and attract new ones.
As hotels scramble to showcase their properties in an attractive way, personalization through the use of smart technology will become even more essential to retain former customers and attract new ones.
Innovations are expected to be utilized as the hospitality industry shifts due to Coronavirus. This will help future-proof a hotel business and cater to the change in consumer behavior in the new normal.
It has become critical for hotels to adapt to new ways of thinking small in order to increase profitability.
These are some of the hottest trends the hotel industry will see in 2020, ranging from eco-friendly hospitality to hotel design trends.